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Philippines

 
Signing and Turn Over of MCIAA Citizen's Charter

On December 18, 2013 MCIAA Citizen’s Charter was signed and turned over to the Civil Service Commission. The ceremony was held at the Board Room 1 of Mactan International Airport. Mactan-Cebu International Airport Authority’s CITIZEN’S CHARTER was formulated and crafted in compliance with provisions of RA 9485, otherwise known as “Anti-Red Tape Act of 2007”. This will enhance transparency and accountability in government service and will cut red tape and reduce corruption in government processes. This will form part of the solution to end complaints on laborious, lengthy procedures and to bring to the fore pleasant, reliable and dependable engagement with our clients. This is published to provide a quick guide to airport frontline services and give basic information on the Authority and on some of its exclusive services. MCIAA Citizen’s Charter is written in tarpulin banner and can be found in conspicuous locations at the domestic departure entrance, at the lobby outside the General Manager’s office and at the Human Resource Management Division (HRMD) office.

 

 

 

 

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