The Mactan-Cebu International Airport has recently achieved Airport Customer Experience Accreditation Level 3 from Airports Council International (ACI).

This milestone signifies MCIA’s advancement from customer experience planning to active implementation across airport operations and service delivery.

More than an institutional achievement, this accreditation is a shared success with our passenges reflecting MCIA’s continued commitment to providing a seamless and efficient airport experience for every traveler.

Level 3 accreditation underscores MCIA’s focus on optimized and continuously improving customer experience, driven by service design, operational excellence, and innovation.